Gift Registry Policies
FREE for registry order over $75. $7.50 surcharge is added for shipments to Alaska
and Hawaii. Most packages ship via FedEx Ground/Residential Delivery
or USPS. Orders typically
ship out within 10 business days after they are received by our
supplier. In-store items are shipped within
2 days. Our products are handmade by artisans around the world
requiring some pieces to take longer. We will contact you via email
or phone in the event of a delay, for example the item could be on
back-order with a supplier.
Shipping charges for orders shipped within the U.S. are calculated
during the checkout process. Additional charges will apply to
international orders as well as orders shipping to any territory
outside the continental U.S. Please email
704.341.6264 for a quote. Shipping charges apply to any
our gift registrants prefer their orders to be held for pickup at
the store. We receive, carefully inspect and wrap the gifts in our
Brock Moran signature gift boxes with a lovely hand tied grosgrain
You may choose to have
your order expedited via FedEx Overnight or Second Day Air service.
Please call us at 704.341.6264
to arrange for rush delivery. Additional charges will apply.
Additional Charges May Apply:
Additional fees are
charged for certain items because of their weight and size. These
items will be noted on our website.
We will send you an
email as soon as your order has been shipped which will include the
information to track your order.
We do not ship orders to Post Office Boxes.
Our gift registry only charges sales tax on shipments to North
7.25% is added to all orders shipped to North Carolina residents.
We want you to be satisfied with your purchase. If you are not
satisfied for any reason, the purchaser may return or exchange the
item in its original condition within 10 days of receipt for a full
refund, less the initial shipping cost. Any items that are returned
by the buyer after 10 days of receipt will be refunded in the form
of a store credit. Gift recipients may return items within 30 days
of the original purchase date for a store credit. Returns after 30
days will not be accepted.
You are responsible for paying the shipping costs to return an item
to us. All items must be in their original packaging. Any items
returned in packaging other than the original will be refused.
Items listed on our site as "special order items" cannot be
We cannot accept returns or exchanges on engraved items and holiday
If your item is received damaged, you must notify us immediately
within 48 hours via email to
firstname.lastname@example.org or telephone at
704.341.6264. You must keep the entire damaged package including the
items when you originally received the package. We will refund you
as soon as we receive the claim, or we will send you another package
with your item.
If you wish to return an item, first call Brock Moran for a
return authorization 704.341.6264. Then ship the package to:
Attn: Gift Returns
4625 Piedmont Row Drive
Charlotte, NC 28210
All return packages must be postmarked within 10 days of the receipt
of the order to receive merchandise refunds.
Brock Moran is committed to protecting your privacy while you
gather information and what we do with that information. When you
Brock Moran. We reserve the right to make changes or edit this
policy from time to time.
We will not sell, share, trade, or give away any personal
information that we receive regarding our customers. We adhere to
strict guidelines for protecting the information you provide us. We
use the information we collect about you to process orders and to
provide a more personalized shopping experience.
The Wedding & Gift
have to re-enter all of your information every time you return to
New, Discontinued or Unavailable Merchandise:
Registered users of
the gift registry will be notified of new, discontinued or
unavailable items. In the event, an item is no longer available; we
can assist you in making another selection.
How Your Information is Gathered:
When making a purchase online, we need to know your name, e-mail
address, mailing address, credit card number, and expiration date.
process gathers billing and shipping information from the purchaser.
Creating a gift
registry gathers personal information about you, including your
name, email address and mailing address. You may update information
within your gift registry profile via the Gift Registry link on our home page.
When signing up for upcoming sales promotions and in-store events,
we collect your name, email address and mailing address.
How Your Information Is Used:
Processing your order and notifying you of your order status.
Shipping items you have purchased
Contacting you about your purchase, clarifying information, providing
shipping notices, etc.
Billing for your purchases
of upcoming sale events or updates to our web site and new services.
This site has security
measures in place to protect against the loss, misuse and alteration
of the information under our control.
Company and Product Information:
Brock Moran makes every effort to present complete and current
information regarding our company and the products we carry. We
apologize for any errors, but we make no warranties, expressed or
implied, regarding accuracy. Occasionally, an image does not
accurately depict the product. Any incomplete information, typos or
inaccuracies are inadvertent. We reserve the right to correct or
update information at any time, without prior notice.
Brock Moran® is a registered trademark of Brock Moran,
Inc. All other trademarks, product and company names, and logos
brockmoran.com are the property of their respective
We are not responsible for any personal injuries or property damage
allegedly resulting from products sold through our web site or in
our store. Customers should use their best judgment when purchasing
Customer Service Inquiries:
We will attempt to respond to questions and comments submitted via
e-mail with 24 hours. Tell us what you
We welcome your questions and comments.